Refund Policy

📄 REFUND POLICY

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee from the date of purchase. If for any reason you are not satisfied with the digital product you purchased (bundle, ebook, course, templates, etc.), you may request a full refund.

2. Conditions for Refund

To be eligible for a refund, you must meet all of the following conditions:

  • ✅ The request must be submitted within 14 days of the purchase date.
  • ✅ The product must not have been downloaded, accessed, or used in its entirety. For products involving downloads, we consider the product to have been consumed if:
    • The file was downloaded (even partially).
    • The content was accessed online (if hosted on a platform with preview functionality).
  • ✅ The request must be made in writing via email to your.email@domain.com or through the contact form available on our website.

3. How to Request a Refund

To request a refund, send an email to [your support email] with the subject “Refund Request – [Order Number]” and include:

  • Full name of the buyer.
  • Email used for the purchase.
  • Date of purchase.
  • Reason for the request (optional, but helps us improve).

We will review your request within 3 business days and, if approved, the refund will be processed using the same payment method used for the purchase.

4. Exceptions – When Refunds Will NOT Be Granted

We will not issue refunds in the following cases:

  • ❌ The product was downloaded (even partially) or accessed.
  • ❌ The request was submitted after the 14-day period.
  • ❌ The customer violated the Terms of Use (e.g., unauthorized resale, sharing of access).
  • ❌ The customer purchased the product with the clear intention of obtaining the materials and then requesting a refund (refund abuse or chargeback fraud).

5. Products with Bonuses or Community Access

If your purchase includes access to an exclusive community (Telegram, Discord, etc.) or special bonuses, a refund will result in the immediate removal of access to the community and the loss of all bonuses. The customer may not keep access to the materials or the community after the refund.

6. Right of Withdrawal (EU Customers)

For customers residing in the European Union, the legal withdrawal period is 14 days. However, as provided by law, the right of withdrawal does not apply to digital products that have begun to be downloaded or accessed with the consumer’s consent, which occurs at the time of purchase (express consent given by clicking “Buy”). We voluntarily extend the guarantee to 14 days, provided the product has not been downloaded.

7. Changes to This Policy

This policy may be updated at any time. We recommend that customers review this page periodically. The version in effect will always be the one published on our website.

8. Contact Us

If you have any questions about our refund policy, please contact us:

📧 Email: support@farllem.com
🌐 Website: farllem.com / comerces.com

Last updated: August 2026